Shipping Policy
Welcome to Coats & Jackets! This Shipping Policy outlines important information regarding the shipment of your orders placed on our website. Please read this policy carefully before making a purchase. If you have any questions or concerns, feel free to contact us at [email protected].
1. Order Processing Time
a. Processing Time: Orders are typically processed and shipped within 3-5 business days of payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
b. Order Verification: For security purposes, some orders may require additional verification before processing. If further verification is needed, we will contact you via email or phone.
2. Shipping Methods and Rates
a. Domestic Shipping: We offer standard and expedited shipping options for domestic orders within the USA. Shipping rates and estimated delivery times will be provided at checkout.
b. International Shipping: We ship to select international destinations. International shipping rates and estimated delivery times vary depending on the destination and shipping method selected.
3. Order Tracking
a. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.
b. Delivery Updates: We partner with reliable shipping carriers to provide accurate delivery updates. However, please note that delivery times may be subject to delays beyond our control, such as weather conditions or customs clearance.
4. Shipping Restrictions
a. P.O. Box Addresses: We are unable to deliver to P.O. Box addresses. Please provide a physical address for delivery when placing your order.
b. Restricted Items: Some items may be subject to shipping restrictions or regulations imposed by local authorities. It is your responsibility to ensure that the items you are purchasing comply with any applicable shipping restrictions in your area.
5. Customs and Duties
a. International Orders: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
b. Customs Clearance: Delays may occur during customs clearance procedures, which are beyond our control. We are not responsible for any delays or additional charges incurred due to customs clearance processes.
6. Order Delivery
a. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders lost or misdelivered due to incorrect address information provided by the customer.
b. Delivery Attempts: If delivery attempts are unsuccessful, the shipping carrier may leave a delivery notification with instructions for rescheduling delivery or retrieving the package from a local facility.
7. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at [email protected]. Our customer service team is here to help and ensure that your shopping experience with Coats & Jackets is as seamless as possible.
Thank you for choosing Coats & Jackets for your outerwear needs. We appreciate your business!