Refund Policy
At Coats & Jackets, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free refund or exchange policy, subject to the following terms and conditions:
Returns and Exchanges:
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You may return or exchange unworn, unwashed, and undamaged items within 30 days of receiving your order.
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To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return or exchange.
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Upon approval, we will provide you with a return shipping label or instructions for sending the item(s) back to us.
Refund Process:
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Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
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If the item(s) are in satisfactory condition, we will process your refund within 30 days. Refunds will be issued to the original method of payment.
Exclusions:
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Final Sale Items: Please note that certain items marked as “final sale” are not eligible for return or exchange.
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Personalized or Customized Items: We are unable to accept returns or exchanges for personalized or customized items unless they are defective or damaged.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Shipping Costs:
- Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
International Returns:
- For international returns, customers are responsible for all associated return shipping costs, as well as any applicable duties or taxes.
Contact Us:
If you have any questions or concerns about our refund policy or need assistance with a return or exchange, please contact our customer service team at [email protected]. We are here to help and ensure your shopping experience with Coats & Jackets is as enjoyable as possible.
Thank you for choosing Coats & Jackets for your outerwear needs. We appreciate your business and strive to provide you with the best possible service.