Refund Policy

At Coats & Jackets, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free refund or exchange policy, subject to the following terms and conditions:

Returns and Exchanges:

  • You may return or exchange unworn, unwashed, and undamaged items within 30 days of receiving your order.

  • To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return or exchange.

  • Upon approval, we will provide you with a return shipping label or instructions for sending the item(s) back to us.

Refund Process:

  • Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.

  • If the item(s) are in satisfactory condition, we will process your refund within 30 days. Refunds will be issued to the original method of payment.

Exclusions:

  • Final Sale Items: Please note that certain items marked as “final sale” are not eligible for return or exchange.

  • Personalized or Customized Items: We are unable to accept returns or exchanges for personalized or customized items unless they are defective or damaged.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Shipping Costs:

  • Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

International Returns:

  • For international returns, customers are responsible for all associated return shipping costs, as well as any applicable duties or taxes.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a return or exchange, please contact our customer service team at [email protected]. We are here to help and ensure your shopping experience with Coats & Jackets is as enjoyable as possible.

Thank you for choosing Coats & Jackets for your outerwear needs. We appreciate your business and strive to provide you with the best possible service.